9·5 months ago- Let the customer service representative turn the thing on or off depending on what they want
- Don’t try to modify the customer’s speech in flight. Just recreate the speech entirely when it crosses a certain emotion threshold. “Now you better listen to me–” (Donald Duck voice kicks in). Guaranteed that dealing with angry customers would become a lot less unpleasant. You just gotta modulate, so that it’s funny enough to preserve the call center person’s mental health, but not so funny that they can’t keep from laughing.