It’s 2023. If your company doesn’t offer chat or phone support in this era you are that store that doesn’t take credit cards. You’re not going to make it.
Lansweeper only offers support via email, and those emails are not returned. I suffered a license issue that took two days to get resolved, all the while down, and Lansweeper could not have cared any less. I decided not to renew our license. Two weeks later they sent me a renewal with a 40% increase.
I had a chuckle as I deleted that email.
What replacement options you are looking at?
I’ve looked at Manage Engine before. But not too extensively.
I’ve switched to MECM, as I have a lot of experience with it from my previous position and it works perfectly for my needs. We have a good contract with Microsoft so we can get stuff for relatively cheap.