Seriously, I’d rather either sit on hold and press buttons instead of trying to explain to an AI several times that I want it to connect me to a real person. I also have a “non standard” accent as well, so the thing probably cannot even understand me.
Say you want to cancel.
I just just follow any topic that I think might get me to a person and then when I get a person I ask them to get me to the real person that can deal with my issue.
It’s still difficult though.