Seriously, I’d rather either sit on hold and press buttons instead of trying to explain to an AI several times that I want it to connect me to a real person. I also have a “non standard” accent as well, so the thing probably cannot even understand me.
Recently tried to schedule the family optometry appointments together so we could just make one trip. Trying to get four appointments around the same time by making one appointment at a time because that’s how the robot works. Absolutely infuriating to be told “there are no appointments at 3pm, please choose a different time. There are no appointments near 3:15pm, the next closest appointment available is at 3pm.”
I like how 3:15pm apparently isn’t close to 3pm. That kind of response is usually the point when I ask the thing if it knows what the “I” in “AI” stands for.