You know how Google’s new feature called AI Overviews is prone to spitting out wildly incorrect answers to search queries? In one instance, AI Overviews told a user to use glue on pizza to make sure the cheese won’t slide off (pssst…please don’t do this.)
Well, according to an interview at The Vergewith Google CEO Sundar Pichai published earlier this week, just before criticism of the outputs really took off, these “hallucinations” are an “inherent feature” of AI large language models (LLM), which is what drives AI Overviews, and this feature “is still an unsolved problem.”
I know, right? This seems so fucking obvious to me. Maybe I’m just old school, but I still believe if you come out with a new product and it sucks you should pull it from shelves and go back to the older better one that people liked before you drive all your customers away.
That doesn’t seem to be the attitude of modern tech tho, SOP now seems to be if you come up with a new version and it sucks and everybody hates it, you double down, keep telling people why it’s actually better and your customers don’t know what they want and refuse to change course until either you fix it or all your customers leave. This apparently is better in some way. Not sure how, but most of the companies seem to be doing it.