If the package manager leaves you with broken dependencies, a broken system, or a system that “doesn’t work,” then there are significant bugs in how the distro has packaged things. It happens, but seldomly.
Package managers aren’t “hard.” There are GUIs where you can search and install packages, even. In my opinion, if you have a Linux user that has avoided learning how package managers work, then they’re skipping a core foundation of how to use their operating system.
Just discovered this also. I’m out. What a disappointment.