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Joined 1 year ago
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Cake day: June 9th, 2023

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  • We’re in a tight spot, our service desk is outsourced while escalations or issues requiring hands on are sent to us. Problem is our service desk is a dumpster fire. I have regular meetings with their leadership to address this but it literally makes no difference. I recently caught that one of their agents we told them to remove from our contract was back and just as shitty and work avoiding.

    We’re in the midst of replacing them with an internal regional team, but regional moves glacially slow. So we’re in a “please use the service desk” and “fuck just email/teams me the details and I’ll handle it when I have time” kinda situation. I’d love everything to go through tickets but I also know there’s a 50/50 chance that service desk will fuck it up by camping on the ticket, sending it to our sister site who also uses them, or completely not understanding the situation and cocking up the ticket notes before escalating or closing the ticket…

    Recently they took a user complaint of a singular device being offline and noted it as “entire site is without network”, giving it a priority 1 status and escalating to our on-call line.

    Sometimes they also take an actual P1 issue and dump into our queue without calling our hunt group or on-call number during business hours. We’re project heavy so we don’t hawk the ticket queue and it often leads us to missing the SLA of 30 minutes to assign the ticket to a tech.

    Dumpster. Fire.

















  • I wonder if the underlying problem is that it can set precedent against the entire business model of “child-free living complexes” and similar “retirement residences, non-paliative/long term care”. Both of those models, by design, restrict tenants based on age.

    Before asking this next question, I’m in no way advocating for this. Why does a corporation get to benefit from these while a smaller or singular party cannot? Where do we draw the boundary or why do we maintain it? Is the problem because those in charge are benefiting from it via passive or direct investment?

    If it’s not ok to discriminate against a family with children looking to rent a home, why can that same family not rent an apartment in a retirement complex or other style residence where non-retired adults without children live by design?