Brought to you by my discovery that some people think that “the customer is always right” isn’t the slogan of a long-dead department store, but rather it’s an actual call the cops law.

  • gammasfor@sh.itjust.works
    link
    fedilink
    English
    arrow-up
    2
    ·
    1 year ago

    Whilst I don’t follow US law, quick Google suggests one of the conditions is “the injury is not readily avoidable by consumers”. In other words the business isn’t liable for the customer not reading the documents they signed up to.

    • JackbyDev@programming.dev
      link
      fedilink
      English
      arrow-up
      2
      ·
      1 year ago

      It’s not always so simple. I’m in Fintech so have to take the UDAAP course every year or so and the law is more consumer friendly than you’d expect, at least for the US. The deceptive bit is probably the most relevant. If the person signing them up for it told them “you won’t be charged” but failed to mention that they would be charged later that is an example of a deceptive practice.

      • DealbreakrJones@lemm.ee
        link
        fedilink
        English
        arrow-up
        2
        ·
        1 year ago

        I work collections at a bank. The only thing UDAAP doesn’t protect consumers against is their inability to read their account terms and their sense of entitlement.